Privacy Policy

This policy explains what information Undercover Oven ("Undercover Oven", "we", "us") collects through undercoveroven.com, how we use it, and the choices you have. We keep it to what we need to run orders and the agent program.

What we collect

• When you order: your name, phone number, email (if given), pickup time slot, the items you order and any notes you add.
• When you activate an agent coin: your first and last name, phone number, email, codename, favorite pizza, and your coin's badge number. Your account also records your family, clearance level and order stats.
• If you opt in to texts: your mobile number and a record of your consent: when you gave it, the wording you agreed to, and the IP address and browser it came from.
• If you join the waitlist: your email address.
• Automatically: basic technical data your browser sends when you visit (such as IP address, device and browser type), used to run and secure the site. We don't run advertising trackers.

Camera and on-device storage

If you use the camera to scan the clearance code on your card, the image is read on your own phone and is never uploaded or stored by us. Your browser may also remember small things on your device, such as your badge number (so the site can open your agent file) and whether you've already passed the front page. You can clear these by clearing your browser's site data.

How we use it

• To take, prepare and hand off your orders, including sending pickup details.
• To run the agent program: your agent file, public codename and stats, family assignment and perks.
• To send texts or emails you've agreed to, such as order updates and cook-date announcements.
• To keep the site secure, prevent code guessing and abuse, and fix problems.

What's public

Your codename, favorite pizza, badge number, family, clearance level and stats may appear on your agent page and the Most Wanted list. Your real name, phone number and email are never shown publicly.

Text messaging (SMS)

Opting in to texts is optional and is never a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. See the Terms of Service for full messaging terms.

Who we share it with

We don't sell your personal information or share it for others' advertising. We only share it with:

• Service providers that run the site and our tools for us, such as website hosting and database (Base44), payment processing (if you pay online) and text-message delivery. They may use it only to provide their service to us.
• Authorities, if the law requires it, or to protect our rights or someone's safety.

How long we keep it

We keep order and agent information while the program is running and for a reasonable time after, so we can honor perks and handle questions. Waitlist emails are kept until you unsubscribe or we no longer need them. Consent records for texts are kept for as long as needed to show we had your permission.

Your choices

• Reply STOP to any text to stop texts. Use the unsubscribe link in any email to stop emails.
• Ask us to see, correct or delete your information, or to close your agent file. We may keep what we must for legal or record-keeping reasons.

Security

Private details are stored in an access-controlled database that only our admins can read. No system is perfectly secure, but we limit what we collect and who can see it.

Children

The site isn't directed at children under 13, and we don't knowingly collect their information. If you think a child has given us information, contact us and we'll delete it.

Changes

We may update this policy. The effective date at the top shows when it last changed.

Contact

Reply HELP to any text from us, or ask us at pickup.

See also: Terms of Service · Privacy Policy